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Understand Your Account Terms at 7across

7across operates under a defined legal framework that sets out your rights, our obligations, and how your account data is handled when you access our platform where local…

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7across Understand Your Account Terms at 7across
REACH LEGAL SUPPORT

Contact Us About Policy or Account Queries

If a specific clause is unclear, or you need to exercise a data right, our policy support team is available around the clock.

Live Chat Start a chat session from any page on 7across to reach a policy support agent in real time. Available 24 hours a day, 7 days a week, including Indian public holidays.
Email Support Send your formal data request, terms query, or account closure notice to our dedicated legal inbox. We acknowledge within 24 hours and resolve within 5 working days.
In-App Help Centre Open the Help section inside your 7across account to file a policy ticket directly. Your request is logged against your account ID, so you can track progress without following up separately.
HOW WE HANDLE THIS

Explore How 7across Manages Data and Account Security

Our approach to data handling, cookie use, and account security is designed to meet the standards expected by Indian account holders.

Data Collection

We collect only the data required to operate your account — name, contact details, payment identifiers via UPI or Paytm, and session logs. No data is sold to third parties under any circumstance.

Cookie Use

Functional cookies keep your session active and your preferences saved. Analytics cookies measure page performance in aggregate, not at an individual level. You can manage cookie preferences from the account settings panel.

Account Security

All account access is protected by two-factor authentication via your registered mobile number. Session tokens expire after 30 minutes of inactivity, and login attempts from new devices require SMS verification.

Data Retention

Transaction records and account activity logs are retained for the period required under Indian financial regulations. After that window closes, personal data is anonymised unless you have an open dispute on file.

Who to Contact

For any data access, correction, or deletion request, write to our Data Officer via the email address listed in the Help Centre. Include your registered mobile number and account ID to speed up verification.

Requesting Changes

To update personal details, correct an error in your account record, or request data export, use the Account Settings page or submit a written request to our Data Officer. Changes are applied within 3 business days.

Your Questions About Policy Answered Clearly

These are the questions we hear most often from account holders in India about our legal terms, data practices, and account rights. If your question is not here, the live chat team can pull up the relevant policy clause for you within minutes.

Eligibility depends on the laws in your specific state or territory. Where local law permits access to the platform, you may open an account. It is your responsibility to confirm that participation is lawful in your jurisdiction before proceeding.

We collect your name, contact details, payment identifiers such as your UPI handle or Paytm-linked number, and session activity. This data is used solely to operate your account, process transactions, and meet regulatory obligations under Indian law.

Transaction and activity records are held for the period prescribed by applicable Indian financial regulations. Once that retention window expires and there are no open disputes, your personal data is anonymised rather than deleted outright, in line with our data policy.

Yes. Submit a written data access request to our Data Officer via the email in the Help Centre, including your account ID and registered mobile number. We aim to deliver a structured export within 5 business days of verifying your identity.

Go to Account Settings and edit the relevant field directly, or submit a correction request to our Data Officer. Verified corrections are applied within 3 business days. If a mismatch affects your payment details — UPI or PhonePe — flag it to support immediately.

We send an email notification to your registered address before any material change to the terms takes effect. The updated version is also posted in the Legal section of the site with a clear change date so you can compare what has changed.

Raise a dispute via live chat or email within 30 days of the transaction date. Your account data, including the relevant payment record via UPI, Paytm, or PhonePe, is preserved for the full duration of the dispute and is not subject to routine deletion while the case is open.

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