Reference

Explore 7across Terms Before You Begin

These terms and conditions form a binding agreement between you and 7across the moment you open an account and use our platform.

Account AgreementJurisdiction-Dependent AccessUPI & Paytm RulesFair Use PolicyDispute Resolution

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Browse the Core Rules of Your Account

7across Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 7across depends on whether local law in your region permits it. Where access is available, your account is personal and non-transferable. You agree not to share credentials, not to open multiple accounts, and not to use the platform in a way that disrupts other

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accounts. Wallet activity — including deposits via UPI, Paytm, or PhonePe and any withdrawal requests — is governed by the payment terms set out in this agreement. We reserve the right to suspend or close accounts that breach these conditions, with notice wherever practicable. Any funds
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held in a suspended account will be reviewed against outstanding activity before a decision on return is made.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

Email Support Send your terms-related query to our support address and we aim to respond within 24 hours. Include your account ID so our team can pull up your record without delays.

Live Chat Open the chat window on any page to speak with a support agent in real time. Live chat is the fastest path if you have an urgent question about account terms or a transaction dispute.

Help Centre Our Help Centre carries answers to the most frequent terms questions — account ownership, payment rules, and what happens when a transaction is flagged for review.

HOW WE OPERATE

See How 7across Handles Your Account Data

We keep your personal details, transaction records, and account activity secure using encrypted storage and access-controlled systems. Here is what that means in practice for the data we hold about you.

Data Storage

Your name, contact details, and payment references are stored on encrypted servers. We do not sell your data to third parties, and we only share it where required by the jurisdiction in which you are accessing the platform.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how pages are used. You can adjust cookie preferences from your browser, though some account functions require session cookies to work correctly.

Account Security

Two-step verification is available on your account settings page. We strongly recommend enabling it. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law. Once the retention period ends, personal identifiers are removed from active records.

Who to Contact

For any question about what data we hold, write to our data queries address listed in the Help Centre. We will confirm receipt within 48 hours and respond in full within the period required by applicable law.

Requesting Changes

You can request correction or deletion of personal data by submitting a written request through the Help Centre form. We will action valid requests promptly, subject to any legal retention obligations that apply.

Your Questions About These Terms Answered

These are the questions we hear most often about our terms and conditions. If your question is not covered here, reach out via live chat or email and our support team will clarify directly.

Access to 7across depends on local law where you are located. Where access is permitted under local law in India, these terms apply in full from the moment you open your account and make your first deposit via UPI, Paytm, or PhonePe.

No. These terms allow one account per person. Opening duplicate accounts is a breach that can lead to suspension of both accounts and a review of any wallet balance held across them. Contact support if you have accidentally created a second account.

We may suspend or close your account depending on the nature of the breach. We will aim to notify you before taking action unless the breach involves fraud, in which case the account may be frozen immediately pending investigation and applicable review.

Submit a data access request through the Help Centre form. We will confirm receipt within 48 hours and provide a full response within the period required by the law applicable to your region of access.

Yes. Submit a deletion request via the Help Centre. We will remove personal identifiers from active records once your account is closed and any legally required retention period has elapsed. Some records may be kept as required by law.

If a UPI, Paytm, or PhonePe transaction does not reflect correctly in your wallet, raise a dispute through live chat or email with the transaction reference. We will investigate and respond within five working days with a resolution or an update.

We may update these terms when required. We will notify you of material changes via the email on your account before they take effect. Continuing to use your account after the effective date means you accept the updated terms.

Explore 7across Terms Before You Begin

Contact Us About These Terms

See How 7across Handles Your Account Data

Data Storage

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Your Questions About These Terms Answered

01 Do these terms apply to me if I am in India?

02 Can I open more than one account?

03 What happens if I breach the terms?

04 How do I request a copy of the data 7across holds about me?

05 Can I ask 7across to delete my personal data?

06 How are payment disputes handled under these terms?

07 Can 7across change these terms at any time?

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