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How 7across Handles Your Personal Data

At 7across, your personal data belongs to you — we collect only what is necessary to run your account, process payments via UPI, Paytm and PhonePe, and keep…

Data Collected by ConsentUPI & Paytm Payment PrivacyYour Right to Access & DeleteEncrypted Account StorageIndia-Specific Policy
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7across How 7across Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to update your personal details, our privacy team is available through…

Email Privacy Request Send your data access, correction or deletion request directly to our privacy inbox. Include your registered account email so we can verify your identity before we act on the request. We respond within 72 hours.
Live Chat Support Open the chat widget inside your 7across account to speak with a support agent about any privacy concern. Agents are available around the clock and can escalate your request to the privacy team on the same session.
In-Account Privacy Settings Your account settings panel includes a dedicated privacy section where you can review stored data, withdraw marketing consent and update your communication preferences without contacting us directly.
HOW WE PROTECT YOUR DATA

Browse Our Data Handling Practices

Every layer of your 7across account — from login to payment to live session — is built around keeping your personal information secure, auditable and within your control.

Encrypted Data Storage

All personal data stored on 7across servers is encrypted at rest using AES-256. This means your name, contact details and payment identifiers cannot be read even if infrastructure is ever physically accessed by an unauthorised party.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage your cookie preferences from the privacy banner shown on your first visit or at any time from account settings.

Payment Data Handling

When you pay via UPI, Paytm or PhonePe, transaction data is passed directly to the payment processor over an encrypted connection. We store only a transaction reference and status — we never hold your full UPI ID or Paytm wallet credentials on our servers.

Account Security Measures

Two-factor authentication is available on every 7across account. Login events are logged by device and location. If we detect an unusual sign-in pattern, we pause access and send a verification prompt to your registered mobile number or email.

Data Retention Schedule

Active account data is retained for as long as your account remains open. After account closure, we retain transaction records for the period required under applicable Indian financial regulations, then delete or anonymise remaining personal data.

How to Request Changes

To access, correct or delete your data, send a request from your registered email to our privacy inbox or use the in-account privacy settings panel. We verify identity before acting and confirm completion of every request in writing.

Your Privacy Questions, Addressed

The questions below cover the topics we hear most often about data rights, account privacy and how your information moves through the 7across platform. If your question is not listed here, our privacy team is reachable via email or live chat.

We collect your full name, email address, mobile number, date of birth and the identity documents needed for verification. Payment-specific data such as your UPI or Paytm transaction references are recorded separately and held only as transaction logs.

We share data only with payment processors like UPI, Paytm and PhonePe to complete transactions, and with identity verification services as required by law. We do not sell your personal data to advertisers or data brokers under any circumstance.

Send a data access request from your registered email address to our privacy inbox. We will verify your identity and return a copy of your account data within 30 days. You can also initiate the request through the privacy settings panel inside your account.

Yes. Submit a deletion request via email or the in-account privacy settings panel. We will delete or anonymise your personal data once any legally required retention period for transaction records has passed, and confirm the action in writing.

Payment data is transmitted over an encrypted connection directly to the payment processor. We store only a transaction reference and status code — never your full UPI ID, Paytm credentials or PhonePe PIN — so your payment details are not accessible on our servers.

Transaction records are retained for the period mandated under applicable Indian financial regulations. Other personal data such as your contact details and session logs are deleted or anonymised once that mandatory period expires and no open disputes remain.

Open the privacy section in your account settings and toggle off marketing communication preferences. Changes take effect within 24 hours. You can also email our privacy team directly and we will update your consent record the same day we verify your request.

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